Open Enrollment Programmes for Your Professional Development

Conducting Crucial Conversations

Can you think about a workplace conversation you may have avoided or put off for as long as possible? That conversation was more than likely tough, emotional and involved risky topics such as grievances, weak team members, lack of performance or even requesting a pay raise. Regardless of the nature of the conversation it is important to deal with it immediately rather than allowing the issue to linger and worsen. The failure to have conversations of this nature may result in unresolved conflict, an individual state of passiveness, settling and not being heard. 

There are very few of us who are comfortable with and able to effectively initiate and engage in difficult conversations with our direct reports, seniors and even our peers. In difficult economic times like these, it is important that employers get the most from their employees and vice versa. This programme is designed to equip participants with the necessary skills for fostering open dialogue around risky topics.



On completion of this programme participants will be able to:


  • Identify the critical factors to consider when preparing to discuss a difficult topic;
  • Choose the most appropriate method of introducing, engaging in and ending crucial conversations;
  • Identify and interact with different personality types and behavior patterns;
  • Utilise suitable skills for effectively dealing with defensive reactions; and
  • Plan an effective follow up strategy after the conversation has concluded.



This programme is designed for managers and supervisors who battle with office politics or alienation, declining product and service quality, low morale or other bottom line concerns. It is also applicable to individuals who desire to speak and be heard and encourage others to make and act on the best decisions possible with unity and commitment.



This programme will utilise a participative methodology with practical examples and exercises playing an integral part. Theories and concepts will also be shared and discussed.



On completion of this programme participants will cover several areas including:


  • Preparing for and structuring difficult conversations:Knowing the facts, the desired outcomes, what happens next and how you want the other person to feel after the conversation;
  • Recognizing the impact of your words/phrases and body language;
  • Maintaining your composure and handling emotions;
  • Avoiding condescension and criticism;
  • Giving and receiving constructive feedback; and
  • Confidently utilizing effective assertiveness techniques.



Conference and Training Facility, Sagicor Cave Hill School of Business and Management, Cave Hill, Barbados


January 24, 2017


9:00 am – 4:30 pm


BDS$500.00/ US$250.00 

This fee is payable by the Registration Deadline and covers the cost of all programme materials and catered meals (break and lunch) for each day. 

REGISTRATION DEADLINE: Monday 16th January, 2017