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Marlene Campbell

Marlene Campbell, Management Consultant/Trainer – Customer Service Academy of Jamaica

The Cave Hill School of Business IMBA programme has reinforced the foundation of my business knowledge and has equipped me with new skills, courage and confidence, that I have been able to utilize immediately in my new career as a Training and Management Consultant at Customer Service Academy of Jamaica where I specialize in Strategic Change Management and Customer Service Training.

The programme has a comfortable blend of qualitative and quantitative courses.  The case studies and how they were facilitated  were invaluable, as they gave insight into the boardrooms of real businesses, doing analysis and solving problems.  The facilitators were world-class and they brought priceless real life experiences.


The team approach employed added richness. We learned how to build consensus and understanding, and to contribute to each other’s experience and learning, fitting us to succeed in this global economy.


I thoroughly enjoyed the competitive intensity, the exposure to the diversity of thoughts which resulted in a widening of my own perspective as a result of the interactions with fellow classmates and faculty.


Thank you Cave Hill for giving me the opportunity to be an alumnus of this great institution and for all the memorable moments associated with our time together!